Our products once opened cannot be repackaged or resold as they are handmade to order.
We do not accept returns on open merchandise.
We may offer a replacement of product if in the unusual circumstance a product has been damaged in transit.
Any product damage should be notified to us by email within 24 hours.
You have to self-ship the product to our address.
Once we receive the product, we will perform quality checks and (at your option) issue replacement product or store credit (equivalent to the original product purchase price).
Please note that we cannot offer exchanges or refunds on any opened or used products.
Pure Remedies is not responsible for any damage sustained post- delivery of product.
Please allow one to three weeks from the day you return your package for your refund request to be processed.